Sharon Ho
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Change management in public sector
"Transform the way you design services with empathy, creativity, and collaboration to create a thriving community."
Recent activities
1. "Service designers are encouraged to reframe narratives, mediate conflicts, and use personal feelings as data, while building genuine connections and remaining adaptable in their design processes." 2. "They should embrace uncertainty, normalize discussing emotions, and seek help when needed, fostering a supportive environment for growth and change."